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FAQ – FREQUENTLY ASKED QUESTIONS

Your questions, our answers

Road tests and trials

What are the Alpek e-bike models?

Alpek e-bikes are divided into two lines, Life and Sport. The e- bikes of the Life line are Ryse, Trecy and Drakar. The e-bikes of the Sport line are Nitro, Evoke Comp, Evoke Pro and Runa. Life e sport. Le e-bike della linea Life sono la Ryse, la Trecy e la Drakar. Le e-bike della linea Sport sono la Nitro, la Evoke Comp, la Evoke Pro e la Runa.

Where can you find Alpek e-bikes?

We do not sell e-bikes directly, either on the website or at our headquarters, but we have a network of dealers (LINK to the page) throughout Italy and also abroad.

Is it possible to try Alpek e-bikes before purchasing?

All Alpek dealers offer the opportunity to try e-bikes before purchasing, in order to choose the vehicle that best suits your needs.

Is it possible to come and try the e-bikes directly to the company?

Of course! Write to this email address (LINK), or call us to make an appointment. We will show you our Bosconero headquarters, where we design and assemble each of our e-bikes, and you will be able to try them out before purchasing from one of our dealers.

Do you organize open days, excursions and non-competitive rides?

Seguiteci sui nostri account social, su Instagram e Facebook, per scoprire tutte le iniziative che promuoviamo o a cui prendiamo parte.

 

Purchase and rental

Where can you buy Alpek e-bikes?

You can buy our e-bikes at points of sale  distributed throughout the Italian territory. It is not possible to buy e-bikes from the website or even at our headquarters.

Is it possible to buy Alpek e-bikes directly from the website?

No, it is not possible to buy e-bikes from the site. You can contact one of the points of sale present throughout Italy.

Is it possible to buy Alpek e-bikes directly from the company?

No, it is not possible to buy e-bikes at our headquarters. You can contact one of the points of sale present throughout Italy. points of sale  present throughout Italy.

Is it possible to buy Alpek e-bikes online?

Not from our website. However, some of the points of sale that have our e-bikes in their catalog offer this service. We advise you to check with the map based on your area of ​​residence.

Is it possible to rent Alpek e-bikes?

Some of the points of sale in our network also offer the possibility to rent e-bikes. with the map Using the map you can find the one closest to your area of ​​interest.

Is it possible to buy used Alpek e-bikes?

We do not offer the resale service of used e-bikes. But we can be sure that Alpek e-bikes have one of their strengths in resistance and reliability, and do not lose value over time.

Assistance and spare parts

What is the guarantee on Alpek e-bikes?

The warranty is 24 months but only for the following components: frame; electronic components (excluding the battery); wheels; handlebar; handlebar stem; fixed seat post; Alpek production suspensions. For all other components it is necessary to inquire at the point of sale where the e-bike was purchased.

Do you provide direct assistance in case of breakages or malfunctions?

We do not provide direct assistance. It is necessary to contact the store where the e-bike was purchased, both for the most recent models and for those of past years.

How can I get spare parts?

It is necessary to contact the point of sale where the e-bike was purchased, which will eventually contact us, in case of replacement of components covered by our warranty .

Collaborations and commercial network

Is it possible to become an Alpek dealer?

Of course! Contact us at this email address, tell us about your project and ask us all the questions you consider important and necessary.

Do you sponsor events?

We evaluate the possibility of collaborating with events and exhibitions that reflect our philosophy and that give us the opportunity to promote the Alpek brand and above all our e-bikes. Contact us this email address and tell us about your project.

Do you support individual athletes or teams of cyclists?

Over the years we have supported several athletes in national and international e-mtb and e-enduro competitions. Contact us this email address at this email address and tell us what discipline and category you are involved in, and what kind of support you would like to receive.

Is there an Alpek merchandising?

Over the years we have produced t-shirts and stickers, dedicated to our retailers and to the trusted bikers with whom we test the new models. We do not exclude making them available to all fans in the near future.

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